MY BEEF WITH ECONET ZIMBABWE

THE BEEF

I do not know if I am the only person who has a beef with Econet Wireless Zimbabwe. I will admit I have seen similar complaints on Twitter and Facebook and I am wondering if Econet is doing anything about the complaints.People are being charged for a service they have not received!!! Are you a victim too?

MY COMPLAINTS

Here is a blow by blow account of my complaint on twitter which has not been solved as I write. I bought a monthly Facebook bundle on Saturday, 23 August 2014. I could not access Facebook on its application or via phone browser and opera mini.

On the 30^th of August, I bought $2.00 airtime and I was able to access Facebook via its application on the understanding that I was accessing it on the monthly bundle facility only to discover that my $2.00 had been reduced to zero. I then twitted to Econet Zimbabwe.

THEIR RESPONSE

The response I got was not adequate and dismissive.

“Hi Edmore, As long as the bundle is active you will not be charged for accessing Facebook.”

I was surprised because I was charged and that was the reason I raised the complaint in the first place. What has happened to my $2.00 in a space of 2 hours was what I wanted to know and no one Econet Zimbabwe could explain that to me.

MY FURTHER COMPLAINT AND THE RESULT

I then pursued the matter further and I complained to Econet and retwitted my displeasure to my followers. I got various responses from my followers and I know I am NOT alone I feel people are being fleeced of their monies by Econet Zimbabwe to the extent that people are now echoing #Ecofraud on twitter. People are aware of this chicanery and are informing others.

Most of the followers got a message just like the one below when they insisted with the same complaint.

“Downloading the FB app, clicking on links and embedded pictures that takes you outside of FB will attract normal data rates.”

In my case, I am well aware that CLICKING ON LINKS AND EMBEDDED PICTURES would cost me money and I will not do that. I have gone further and explained to Econet Zimbabwe that I will not do such a stupid thing as I value my hard earned dollar.

Now if you are like me, you will have to pursue the matter further. You will get the following explanation from Econet Zimbabwe.

 Econet Zimbabwe: “Which Browser are you using? When using the Facebook bundles please make use of the default device browser or the Facebook application because Opera Mini is down.” I did that and I still have not accessed the Facebook Bundle.

WHO WILL REFUND ME FOR A SERVICE I NEVER GOT

 The month is now over, who will help me recover the money that I have not used? Is it not fraud to sell a thing or service you will not deliver?

ECONET WILL CHARGE YOU FOR SERVICE YOU HAVE NOT RECEIVED

I was not convinced by the response I got on twitter so I paid a visit to the Econet Shop in First Street in Harare. Here I came face to face with the truth of the extent of the fraud. The very rude lady who assisted me told me blankly. She told me that so long I have subscribed to the service; money will be deducted even if I do not access the service. She also told me if you do not STOP the service Econet will continue to deduct the money for the service and charge you.

THE STOP TRICK

Econet is continuously spamming our inboxes with messages and advise you to send STOP if you do not want to receive the messages. It is a trick as you get charged for sending the STOP message.This is robbery.

THE FAKE BUNDLES

Do not be tempted to buy the so-called bundles. I exhausted my weekly data bundle in less than two hours. It is a hoax!! I do not know why they are called weekly bundle when I spend less than two hours. That is daylight robbery!!

#ECOFRAUD DO EXIST BE WARNED

 Now if you have been treated the same please tell this to others. Remember to #Ecofraud your complaint if you are on Twitter and Facebook. Good luck